Centre Services

Pacific Fair has a number of centre services aimed at making your shopping experience the best it can be. Please see the details below of our services for your convenience:
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Our Concierge team members are happy to assist you in all aspects of your visit to the centre including directions, transportation, mobility hire, Gift Cards, Wi-Fi and more. Concierge can be contacted during business hours on 07 5581 5100.

Concierge Ground Floor near Boost Juice
Mon-Wed, Fri-Sun: 9am-5:30pm
Thurs: 9am-9pm

Concierge Ground Floor near David Jones
Mon-Wed, Fri-Sat: 9am-7pm
Thurs: 9am-9pm
Sun: 9am-6pm

Parents' Rooms
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You'll find fully equipped parents' rooms located within all of our restroom facilities at Pacific Fair.  These spacious rooms have everything you need to keep you and your little one comfortable including change tables, microwaves, private feeding rooms, child toilets and of course, play areas.

Visitor Lounge
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The Pacific Fair Visitor lounge is a complimentary space available for all visitors to utilise. Visitors can use the space to plan their day while enjoying the complimentary hot and cold water and a range of services. 

Open 7 days from 9am - 5:30pm
Located on the Ground Floor off Hooker Boulevard.

07 5581 5132


Pacific Fair Taxi
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All aboard our free Pacific Fair Taxi! Hail the taxi, operating daily on the Ground Floor of The Resort and we'll drive you to your favourite store.


Mobility Bookings
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Need some help getting around? If you require the use of a complementary wheelchair, motorised scooter or pram, we're here to help!

Pacific Fair offers facilities to assist customers with limited mobility, including those with temporary and permanent disabilities, the aged and parents with children.

To hire a mobility scooter, wheelchair or pram, please visit Concierge. If you require more information, please phone concierge on 07 5581 5100.

On hiring a scooter, customers must read and sign the Mobility Scooter Conditions of Use and ID Form.

Justice of the Peace
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Justice of the Peace is located on the Ground Floor, near Giant Chemist and JB HiFi. Customers are served on a first-in basis. This service is proudly supported by the Gold Coast Justices Association.

Opening Hours:
Monday - Friday from 10am - 1pm.
Saturday from 9am - 11am.

The signing centre will be closed for the Easter from 29 March until Monday 1 April, reopening Tuesday 2 April.

If you have any enquiries, please contact Centre Management on 07 5581 5100.

Free Wi-Fi
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Enjoy complimentary WiFi available throughout the centre.

Medical Facilities
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The following medical services are conveniently available at Pacific Fair:
  • Dentist: Proud Smile Dental, located next to Priceline Pharmacy on the Ground Floor of The Arcade
  • Doctors: Located in Giant Chemist, Priceline Pharmacy and Terry White Chemist
  • Optometrists: Bailey Nelson, Bupa Optical, Oscar Wylee, OPSM and Specsavers
Australia Post Postal Services
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Australia Post is open Monday - Saturday on the Grould Floor in-between Terry White Chemmart and Coles, also accessible via Melody Street.  Click here for opening hours.

Australia Post PO Boxes, Express and Regular Post Boxes are located just outside Australia Post.

Australia Post Lockers are also available just outside Australia Post. You can have your parcels delivered to the Australia Post locker and collect your parcel when it's convenient for you.